Use AI where judgment helps. Keep rules where certainty matters.

I add AI to workflows for classification, extraction and assistance, then put validation and human review around uncertain or risky actions.

• Read messy email or documents.
• Extract structured fields.
• Classify and route incoming work.
• Draft a response for review.
• Help a team search or summarize internal information.

I do not put AI where a deterministic rule is simpler, cheaper and easier to verify.

The AI step is the easy part.

• Make duplicate events safe.
• Retry slow or unavailable APIs.
• Keep secrets out of workflow nodes.
• Log every run and alert on failures.
• Keep a person in the loop for risky calls.

The workflow reads the email, pulls the attachment, extracts the fields it needs and routes the document. An optional AI step handles messy text that plain rules would miss.

New documents reach the right place automatically, while unclear cases are flagged for review instead of getting lost.